Last Updated: September 2, 2026
Thank you for shopping with Flikzo.
This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced or refunded.
1. Order Cancellation
Customers may request cancellation before an order has been processed or shipped.
Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible.
To request cancellation:
Email: flizoconnect@flikzo.in
Phone: +91 9185209480
If an eligible cancellation is approved, the refund will be processed to the original payment method or another permitted method.
2. Returns
Returns are accepted only for eligible products and subject to the conditions applicable to the particular product/order.
A return request may be rejected where:
- The product has been used, damaged or altered by the customer
- Parts or accessories are missing
- The product has been damaged due to improper handling
- The return request is outside the applicable return period
- The product is not in its required original condition
- Required evidence is not provided
- The product is specifically marked as non-returnable
Customized products may be non-returnable where clearly stated on the product page.
3. Damaged Product
If a product arrives damaged, contact Flikzo as soon as possible after delivery.
You may be asked to provide:
- Photographs of the product
- Photographs of the packaging
- Shipping label photographs
- Unboxing video, where available
- Order details
- Description of the issue
After verification, Flikzo may provide a replacement, refund or another appropriate resolution.
4. Wrong Product
If you receive a product different from the product ordered, contact us promptly with your order details and supporting photographs/videos.
After verification, we may arrange a replacement or refund, as applicable.
5. Defective Product
If a product has a manufacturing defect, contact us within the applicable return/replacement period.
We may request photographs, videos or other information to verify the defect.
If the claim is approved, we may provide a replacement, repair or refund depending on the product and circumstances.
6. Refunds
Once a refund is approved, it will normally be processed to the original payment method.
The time taken for the refund to appear in your account depends on your bank, card issuer, UPI provider or payment gateway.
7. Non-Refundable Situations
Refunds may not be provided for:
- Change of mind where the product is not eligible for return
- Incorrect address provided by the customer
- Customer unavailable to receive the shipment
- Product damaged after delivery due to customer handling
- Product used or altered by the customer
- Failure to follow product instructions
- Requests outside the applicable return period
- Non-returnable or customized products where clearly stated
Nothing in this policy is intended to exclude rights or remedies that cannot legally be excluded under applicable law.
8. Return Shipping
Where a return is approved, return shipping responsibility may depend on the reason for the return.
For products confirmed to be defective, damaged during delivery or incorrectly supplied by us, Flikzo may arrange or bear applicable return shipping costs.
For eligible customer-initiated returns, return shipping charges may be payable by the customer or deducted from the applicable refund.
9. Exchanges and Replacements
Where applicable, Flikzo may offer a replacement instead of a refund.
Replacement depends on product availability.
If the same product is unavailable, an eligible refund or alternative resolution may be offered.
10. Orders Cancelled by Flikzo
Flikzo may cancel or refuse an order due to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent or unauthorized transactions
- Technical errors
- Delivery restrictions
- Violation of applicable laws or Website Terms
If payment has already been received for an order cancelled by Flikzo, an eligible refund will be initiated.
11. Refund Processing
Refunds may be processed through the payment method used for the original transaction.
Payments on Flikzo may be processed through Applizor Softech LLP and/or its authorized payment gateway/payment service providers.
The actual crediting time is controlled partly by the relevant bank, payment gateway or financial institution.
12. How to Request a Return or Refund
Please provide:
- Order number
- Customer name
- Registered mobile number
- Email address
- Reason for return/refund
- Photographs/videos where applicable
Contact us at:
Email: flizoconnect@flikzo.in
Phone: +91 9185209480
Our team will review the request and communicate the next steps.
13. Policy Changes
Flikzo may update this Refund, Return & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Flikzo
Email: flizoconnect@flikzo.in
Phone: +91 9185209480
Business Address:
House No 209, Ward No 7,
Vishwakarma Muhalla, Garroli,
Madhya Pradesh – 471201, India.
